Contact Us

Form

Contact Us

Get in Touch
Call us for support or fill in a quick enquiry form by clicking on 'Send us a Message' above and we'll contact you.

    At Argus Insurance Company (Europe) Limited, we are committed to providing the best possible service. However, we understand there may be times when we do not meet your expectations. We want all our customers to let us know straight away if they are not satisfied with our services.

    We always aim to resolve your complaint quickly and efficiently.

    • Make it easy for you to tell us about your complaint.
    • Carry out a full investigation.
    • Give your complaint our careful attention.
    • Provide a thorough account of our actions.
    • Make sure you are satisfied we have handled your complaint fairly.

    How to make a complaint

    We offer a range of options to allow you to make a complaint as you choose:

    • Call us: 0035079520
    • Email us: compliance@argus.gi
    • Write to us: The Compliance Officer, Argus Insurance Company (Europe) Limited, Unit G.04 West One, Europort Road, Gibraltar, GX11 1AA
    • Form: Complete the ‘Complaints & General Feedback’ form on our website

    How we will handle your complaint

    We will contact you initially within five working days of receiving your complaint. We will either respond with a full reply or send you an acknowledgement letter, which will tell you:

    • Who is dealing with your complaint; and
    • When we will contact you again

    Once we have sent you an acknowledgement letter, we will investigate your complaint fully and write to you with our findings. If your complaint is particularly complex, we may need to spend longer investigating it. In these cases, we will keep you up to date on our progress. In all cases, we will respond to your complaint within 8 weeks, in line with the deadline set by the Gibraltar Financial Services Commission.

    Your Rights

    We try to resolve all complaints internally. However, if you remain unhappy with our response to your complaint, or if we have not resolved it 8 weeks after you first told us about it, you may have the right to refer your complaint to the Gibraltar Public Services Ombudsman. If you want the Gibraltar Public Services Ombudsman to look into your complaint, you must refer it to them within 6 months of the date of our final response to you. You can contact them at:

    Gibraltar Public Services Ombudsman
    10 Governors Lane, Gibraltar, GX11 1AA
    Tel: 350 20046001
    Online: ombudsman.org.gi
    Our Location
    Physical & Mailing Address
    • Unit G.04 West One
    • Europort Road
    • Gibraltar GX11 1AA
    PO Box 45
    • Unit G.04 West One
    • Europort Road
    • Gibraltar GX11 1AA
    Hours of Operation

      Hours of Operation

      Weekdays Monday - Friday: 9:00am - 17:00

    Contact Us FAQs

    Navigation Menu